Our Commitment

One Great Venue...One Great Standard

All our sales team will deal with your booking in a friendly and efficient manner
Your enquiry will be dealt with within 48 hours
Upon confirmation we guarantee you will be allocated one dedicated point of contact to assist with the planning of your event
Terms and conditions will act as confirmation of your requirements in an easily understood format
An accurate function sheet will be sent to you 6 days prior to your event by way of confirmation that your instructions have been understood

You will be greeted by a member of our reception team upon arrival to welcome you to One Great George Street and direct you to your allocated room
You Event Co-ordinator will be available on the day to assist with the smooth running of your event and accommodate any last minute changes
Your Event Co-ordinator will introduce you to your Function Supervisor upon arrival
You will be informed of all fire and health and safety regulations prior to the start of your event

The room will be ready at the required time agreed prior to the event and in the format requested
Any audio visual supplied by One Great George Street will be clean and fully tested
Your room will be checked to ensure it is clean and at a suitable temperature

Your food and beverages will be served within the time specified by the organiser and agreed prior to the event
All meals and refreshments will be to your expectations and those of your delegates
All Food and Beverage staff will be trained to the standard of One Great George Street to meet your expectations

To be the preferred venue in London

To provide individual support, services and advice which people will want to buy, be happy with and will want to buy again.